Customer Relations Representative Opening
Gannon & Scott, Inc. has an opening for a Customer Relations Representative (Arizona)
Responsible for developing and maintaining effective working relationships with customers, ensuring that their inquiries, concerns and feedback are addressed promptly and effectively. All of the services provided by Gannon & Scott result in a settlement with the customer for which the customer relations representative plays an integral role.
This position also requires a general understanding of the customer onboarding process, material processing and assaying, and logistics. Office administration functions, including, reception and communication, data entry and recordkeeping, supply management and human resources support will also be an integral part of this position.
If interested in the position, please email MichelleC@gannon-scott.com
Duties and Responsibilities:
1. Work closely with the sales and administrative teams to provide support for onboarding and maintaining customers.
2. Understand and execute the customer settlement process.
3. Understand and execute the customer assay exchange process (specific process related to secondary precious metal refining).
4. Generate reports for customers (Quotes, statements, worksheets, month-end statements, certificates, etc.)
5. Maintain customer physical and electronic files in accordance with Company policy and procedures.
6. Assist with shipping and logistics.
7. Respond to customer inquiries via phone, email, and in-person promptly and professionally, providing accurate product and service information, job status, and other assistance.
8. Assist with issue resolution including investigation and troubleshooting, escalating complex or unresolved issues, and following up with customers timely.
9. Proactively reach out to customers to gather feedback and ensure satisfaction.
10. Stay up-to-date with company products, services, and policies to provide accurate information to customers.
11. Assist in the development and implementation of customer service procedures and policies.
12. Office administration related support functions
13. Other tasks related to customer activity that may be needed or may develop with time
Benefits Provided:
- Medical
- Dental
- Vision
- 401(k)
- Child Care Support (Dependent Care Benefits)
- Paid Maternity & Paternity Leave
- Tuition Assistance
- Disability Insurance
Requirements:
1. Excellent interpersonal skills and ability to communicate effectively with other team members, customers, smelters, and leadership.
2. Professional and appropriate conduct.
3. Proficient skills in Microsoft Office products.
4. Excellent attention to detail.
5. Commitment to learning new systems.
6. Flexibility in a changing environment.
7. Follow procedures related to duties and responsibilities.
8. Have access to reliable transportation to and from work.
9. Good working knowledge of and adherence to all relevant policies, company mission and standards.
10. Provides ideas and suggestions that contribute to the growth of the team and/or improve work environment.
11. Carry out duties in a timely manner.
Physical Requirements:
1. Must be 18 years or older
2. Able to visually examine reports both on paper and on computer screens.
Work Environment
1. Employment is carried out in an office environment.
2. Must maintain workspace in good working order.
3. Must maintain a professional appearance both personally and within workspace.
Other Requirements:
1. Willingness to receive constructive feedback pertaining to job performance.
2. Willingness to provide exemplary customer service constantly and consistently.
3. Excellent communication skills – both verbal and written